Restaurant Policy – Kioku by Endo

At Kioku by Endo, we strive to create a refined and welcoming dining experience for all of our guests. Please take a moment to review our restaurant policies below.

Children Policy

We are delighted to welcome families for lunch service. However, please note that for dinner service, we do not accept children under the age of 16. We appreciate your understanding.

Corkage Fee

Our comprehensive wine and sake lists are available for your consultation in advance of your visit, and our sommelier is always happy to assist with any special requests. Should you wish to bring a special bottle from your personal collection, a corkage fee of £75 per 750ml bottle will apply.

Cakeage Fee

If you would like to bring your own cake to celebrate a special occasion, please let us know in advance. For health and safety reasons, we require guests to sign a cake waiver form prior to their reservation. If you choose not to order dessert from our menu and instead enjoy your own cake, a cakeage fee of £12 per person will be added to your final bill.

Cancellation Policy

For standard reservations, we kindly ask that any cancellations be made at least 24 hours in advance. Late cancellations or no-shows will incur a fee of £40 per guest, charged to the card on file.
For our private dining room, cancellations must be made no less than 7 days in advance. In the event of a late cancellation or no-show, the £1,000 deposit will be non-refundable.

Payment Policy

Regarding our payment policy, we would like to clarify that while we are a cashless establishment, we do accept cash as a means of payment. However, as we do not operate with a cash float, we may not always be able to exact change. We understand that this may cause some inconvenience and sincerely apologize for any frustration it may cause.

Lateness Policy

We understand that delays can happen. If you’re running late, please contact us at 020 3327 3692. We will hold your table for up to 15 minutes past your reservation time. After this grace period, your reservation may be released and a late cancellation fee may apply where relevant.

Pet Policy

While we love animals, pets are not permitted inside the restaurant. Service animals are, of course, welcome, and we kindly ask that appropriate documentation be presented upon arrival.

Dress Code

We maintain a business casual dress code for all guests. Thank you for dressing appropriately for your dining experience with us.

We’re Here for You

Should you have any questions or special requests, please do not hesitate to contact us. Our team is always at your disposal and happy to assist in any way.

We look forward to welcoming you to Kioku by Endo